All dogs must be on a flea and tick prevention program. Please bring proof along with proof of vaccinations.

If your pet becomes ill during the daycare or boarding stay, we will contact you immediately. We will seek medical attention with our partner veterinarian clinics or with the major hospital (MSPCA) whichever is available sooner. After hours and on weekends, as needed, we will transport your dog to a 24-hour Veterinary Emergency Center (MSPCA)

Tails require a veterinarian certificate indicating proof of vaccinations for all pets requesting services

Please inform us immediately if your pet has any allergies or developed any recent allergies

Late pickups scheduled in advance will be charged a fee of $25 per hour up until 9:00 pm, Monday through Saturday, and 7:00 p.m. on Sunday. If a pet in our care is not picked up by closing and a late pickup is not scheduled, they will be transferred into boarding and charged the full 24-hour boarding rate.

Reservations are strongly recommended. We encourage you to call to make your pet’s reservation as soon as possible – especially if you will be going away during a holiday or school vacation week when we tend to be fully booked.

Our operation is dependent upon your attendance and prompt payments; therefore we kindly ask you to inform us, with 24 hours advanced notice, if your pet will not be needing their scheduled service. Failure to cancel within 24 hours (this includes a morning of cancellations and no shows) will result in a charge for that day’s service.

Standard drop-off times are; Monday through Friday from 6:00 a.m. – 10:00 a.m., Saturday from 8:00 a.m. – 10:00 a.m. and Sunday from 9:00 a.m. – 6:00 p.m.

Unscheduled drop-ins for daycare and boarding are allowed on a first-come, first-serve basis only. Parents should call in prior to drop-off to inquire about available space as we are not able to accept any canine while at full capacity.

You may pick up anytime during operating hours. Daycare and boarding rates depend upon the number of hours you leave your pet. Please see the Rates page for details.

Yes, dogs from the same household are eligible for the multi-family discount Please know our multi-family discount does not apply to daycare packages

Tails do not discriminate against any breed of dogs. If you have any concerns about how your pet will react to the daycare or boarding environment, we encourage you to please discuss your pet’s specific needs with us or you can always fill out a registration form and schedule a temperament test.

We have no restriction on age but age combined with other factors is considered during our evaluation process.

Yes. Our staff members are on duty around the clock, even when we are not open to the public.

Yes. We have a well-equipped kitchen with a refrigerator and microwave. We can refrigerate food and medicine, and we can heat your pet’s food if desired. If your pet has special health or dietary needs, please let us know.

We provide comfortable bedding appropriately sized for your pet. Please do not bring beds or blankets from home; they can be lost or damaged. You can also check our boarding and daycare services page for a list of items you should and should not pack for your pet.

Yes, please make sure to bring enough food, you are also welcome to bring treats from home if your pet requires a special diet.

Many pet owners notice that their dog’s natural odor becomes more noticeable after boarding and daycare. Our Go Home Fresh service is a bath and brush out before departure, so your best friends smell fresh and clean when you take him/her home. The charge varies, depending upon the size of your pet and type of coat that must be brushed out.

All pets over the age of 6 months must be spayed or neutered to be enrolled at Tails and attend daycare/boarding. Pups younger than 6 months can attend while they are awaiting their procedure.

To be sent to you separately

To be sent to you separately

To be sent to you separately

To be sent to you separately